MTS is committed to providing you with a quality training experience and assessment service. The processes for resolving complaints and appeals have been included in our contractual arrangements with your employer and we have worked with your employer (our client) to create a plan that meets the organisation’s needs.
Should you wish to make a complaint about our service delivery or appeal against an assessment decision, please discuss this with your Trainer / Assessor first. We would aim to resolve any issues you may have immediately.
If your complaint or appeal is not resolved by the Trainer / Assessor through this informal process then raise your concerns with either your employer who will raise the matter with us, or directly to the MTS Administration Manager who will take the matter up with our CEO.
We suggest that you record the nature of your complaint or appeal in writing, using the Complaints and Appeals form below. You may also download this form as a pdf, or email our office directly to obtain a copy.
On receipt of a complaint or appeal from your employer we will acknowledge this in writing, review the circumstances around your complaint and work with you and your employer to achieve a satisfactory outcome.
You can find our Complaints and Appeals Policy and Procedures on our website: https://www.majortraining.com.au/policies-and-procedures.